About Baileys Shop
Who is Baileys Shop for?
Baileys Shop serves both commercial buyers (cafés, restaurants, offices) and home baristas who appreciate premium coffee products. Our global delivery network brings fresh 100% Colombian coffee beans and professional brewing equipment to coffee enthusiasts worldwide.
What makes your products special?
We specialize in authentic 100% Colombian coffee (including decaf options) and professional-grade equipment from trusted brands like Bunn. All beans are vacuum-sealed for freshness, and we offer commercial solutions like airpot brewers alongside home espresso machines.
Product Questions
How do I choose between your Colombian coffee varieties?
Our 100% Colombian is our signature medium-roast with balanced acidity, while Brickhouse offers a darker roast profile. Caffe Noir is perfect for French press lovers, and our 100% Colombian Decaf maintains full flavor without caffeine.
What’s the difference between your commercial and home equipment?
Commercial brewers (like Bunn models) are designed for high-volume use with faster brewing times and durable construction. Home equipment prioritizes compact size and user-friendly features while maintaining professional quality.
Do you offer grinders for different brewing methods?
Yes! Our Espresso Grinders provide fine, consistent powder for espresso machines, while our Automatics section includes versatile grinders suitable for drip coffee or French press.
Ordering & Account
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure global transactions.
Do you offer bulk discounts for businesses?
Absolutely! Commercial buyers receive:
– Bulk shipping discounts on large equipment orders
– Priority processing for urgent café setups
– Dedicated account management
Contact us at [email protected] to discuss your needs.
– Bulk shipping discounts on large equipment orders
– Priority processing for urgent café setups
– Dedicated account management
Contact us at [email protected] to discuss your needs.
Can I modify my order after placement?
Changes are possible within 2 hours of ordering. Contact our team immediately at +1 (303) 555-0142 if you need adjustments.
Shipping & Delivery
Important: We currently cannot ship to select remote areas in Asia and other regions. Contact us to verify delivery availability to your location.
What are my shipping options?
Standard Shipping ($12.95 USD):
– Carrier: DHL or FedEx
– Delivery: 10-15 business days after dispatch
Free Economy Shipping:
– Carrier: EMS
– Free on orders over $50 USD
– Delivery: 15-25 business days after dispatch
– Carrier: DHL or FedEx
– Delivery: 10-15 business days after dispatch
Free Economy Shipping:
– Carrier: EMS
– Free on orders over $50 USD
– Delivery: 15-25 business days after dispatch
How is coffee packaged for freshness during transit?
Every bean order is:
1. Vacuum-sealed in quality bags
2. Packed with oxygen absorbers
3. Placed in sturdy boxes with cushioning
Equipment receives custom padding and original manufacturer packaging when possible.
1. Vacuum-sealed in quality bags
2. Packed with oxygen absorbers
3. Placed in sturdy boxes with cushioning
Equipment receives custom padding and original manufacturer packaging when possible.
Do you provide tracking information?
Yes! You’ll receive tracking details via email the moment your order ships from our Colorado warehouse. Our system provides real-time updates until delivery.
Returns & Guarantees
What is your return policy?
We offer a 15-day satisfaction guarantee from delivery date:
– Coffee beans: Unopened packages only (unless defective)
– Equipment: Must be in original packaging with all accessories
Contact [email protected] to initiate returns.
– Coffee beans: Unopened packages only (unless defective)
– Equipment: Must be in original packaging with all accessories
Contact [email protected] to initiate returns.
What if my order arrives damaged?
Photograph the damage and email us within 48 hours of delivery. We’ll promptly ship replacements at no cost (for defective items) or guide you through the return process.
Can I return perishable items?
Due to the nature of coffee, opened bean packages cannot be returned unless there’s a quality defect (e.g., stale upon arrival). We thoroughly inspect all beans before shipment to prevent this.
Commercial Buyer Support
Do you assist with international customs clearance?
Yes! Our team provides:
– Complete commercial invoices
– HS code documentation
– Direct communication with customs brokers when needed
Notify us in advance if you require special documentation.
– Complete commercial invoices
– HS code documentation
– Direct communication with customs brokers when needed
Notify us in advance if you require special documentation.
Can you accommodate urgent café openings?
Contact our commercial team at +1 (303) 555-0142 for expedited solutions. We offer:
– Priority warehouse processing
– Air freight options (additional cost)
– On-call support during your setup
– Priority warehouse processing
– Air freight options (additional cost)
– On-call support during your setup
Need more help? Our coffee experts are available at [email protected] or +1 (303) 555-0142 (Mon-Fri, 8AM-5PM MST).