At Baileys Shop, we stand behind our premium 100% Colombian coffee and professional brewing equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for most products.

Our Return Policy

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all accessories
  • Return Shipping: Customer responsibility (except for defective items)

Non-Returnable Items

For quality and hygiene reasons, we cannot accept returns on:

  • Opened coffee beans or ground coffee products
  • Drink mixes that have been opened
  • Custom or special order commercial equipment (Bunn Commercial Coffee Brewers, Comobar systems, etc.)

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Product name and reason for return
    • Whether you prefer refund or exchange
  2. Wait for Approval: Our team will respond within 2 business days with return instructions
  3. Ship Your Return: Pack items securely and include the original packing slip
  4. Track Your Return: Use a trackable shipping method and retain your receipt

Return Shipping Information

For your convenience, we recommend using the same carrier as your original shipment (DHL, FedEx, or EMS). Please ship to:

Baileys Shop Returns
6049 Quail Street
Arvada, CO 80004
USA

Refund Processing

  • Timing: Refunds processed within 5 business days after we receive your return
  • Method: Refunds issued to original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping fees are non-refundable (except for defective items)

Exchange Process

For exchanges of eligible items:

  1. Follow standard return procedure
  2. Include a note specifying desired replacement item
  3. We’ll ship your replacement once return is received (additional charges may apply for price differences)

Damaged or Defective Items

If you receive damaged or defective equipment (Bunn Fast Cup brewers, espresso machines, etc.):

  1. Contact us immediately with photos of damage
  2. We’ll arrange prepaid return shipping if needed
  3. Choose between replacement or full refund

Return Request Template

Subject: Return Request for Order #[Your Order Number] Dear Baileys Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Product Details: – Product Name: [Product Name] – Reason for Return: [Please specify] I prefer to receive: [ ] Refund to original payment method [ ] Exchange for [Product Name/SKU] Additional Notes: [Any special instructions] Attached are photos of the product (if applicable). Best regards, [Your Full Name] [Your Contact Information]

Commercial Buyer Returns

Business customers with account managers should contact their representative directly for bulk order returns or commercial equipment issues.

For any questions about our returns policy, please contact us at [email protected] or +1 (303) 555-0142 (Monday-Friday, 8AM-5PM MST).