Shipping Policy

At Baileys Shop, we’re committed to delivering premium 100% Colombian coffee and professional brewing equipment to coffee enthusiasts and businesses worldwide. Our shipping and returns policies are designed to ensure complete satisfaction with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times may vary depending on destination and customs processing. We cannot ship to some remote areas in Asia and other locations.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

We stand behind our premium coffee products and professional equipment. If you’re not completely satisfied, we offer a straightforward returns process.

Return Policy Details

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original packaging with all accessories
• Return Shipping: Customer responsibility (except for defective items)

Non-Returnable Items

For quality and hygiene reasons, we cannot accept returns on:

• Opened coffee beans or ground coffee products (including 100% Colombian, 100% Colombian Decaf, Brickhouse, Caffe Noir varieties)
• Opened drink mixes
• Custom or special order commercial equipment (Bunn Commercial Coffee Brewers, Comobar systems, espresso machines, etc.)

How to Initiate a Return

1. Contact Us: Email [email protected] within 15 days of receiving your order with:
   • Your order number
   • Product name and reason for return
   • Whether you prefer refund or exchange
2. Wait for Approval: Our team will respond within 2 business days with return instructions
3. Ship Your Return: Pack items securely and include the original packing slip
4. Track Your Return: Use a trackable shipping method and retain your receipt

Refund Processing

• Timing: Refunds processed within 5 business days after we receive your return
• Method: Refunds issued to original payment method (Visa, MasterCard, JCB, PayPal)
• Deductions: Original shipping fees are non-refundable (except for defective items)

Exchange Process

For exchanges of eligible items:

1. Follow standard return procedure
2. Include a note specifying desired replacement item
3. We’ll ship your replacement once return is received (additional charges may apply for price differences)

Damaged or Defective Items

If you receive damaged or defective equipment (Bunn Fast Cup brewers, espresso machines, grinders, etc.):

1. Contact us immediately with photos of damage
2. We’ll arrange prepaid return shipping if needed
3. Choose between replacement or full refund

Commercial Buyer Returns

Business customers with account managers should contact their representative directly for bulk order returns or commercial equipment issues.

Contact Us

For any questions about our shipping or returns policy, please contact us at:

Email: [email protected]
Phone: +1 (303) 555-0142 (Monday-Friday, 8AM-5PM MST)

Thank you for choosing Baileys Shop for your premium coffee and professional brewing needs!